Our Services
Surmount Retail Services delivers strategic consulting and hands‑on representation that enables suppliers and manufacturers
to successfully navigate and expand within major U.S. retail environments.
Consulting Services
Our consulting services support clients across strategy, management, marketing, operations, and sales—helping organizations strengthen performance, improve efficiency, and achieve full retail readiness. We work closely with clients to identify gaps, optimize processes, and implement practical solutions that align with big‑box retail standards and expectations.
Our consulting support includes:
Strategic planning and long‑term business growth development
Market and competitive analysis to support informed decision‑making
Organizational and management process improvement
Brand positioning and go‑to‑market strategy refinement
Sales strategy development and performance optimization
Operational efficiency, cost control, and margin improvement
Retail readiness preparation for meetings, line reviews, and buyer engagement
This approach ensures our clients are well‑positioned, operationally prepared, and commercially competitive within major U.S. retail environments.
Marketing & Sales Consulting
Our Marketing and Sales Consulting services help organizations strengthen market presence, improve customer engagement, and drive consistent revenue growth within competitive retail environments.
Marketing Consulting
We support clients in building strong, differentiated brands and data‑driven marketing strategies that align with customer expectations and retail standards.
Our marketing consulting services include:
Brand strategy and positioning to clearly communicate value and differentiation
Market research and customer insights to better understand buyer behavior and demand
Go‑to‑market strategy development for new products or market entry
Digital marketing support, including SEO, content strategy, and online visibility improvement
Alignment of marketing efforts with sales and retail objectives
Sales Consulting
Our sales consulting services focus on improving sales performance, processes, and team effectiveness.
Our sales consulting services include:
Sales strategy development aligned with business growth goals
CRM implementation, optimization, and process alignment
Sales pipeline analysis and performance improvement
Sales training and coaching to strengthen negotiation, presentation, and closing skills
Performance tracking and optimization to support measurable results
Together, these services ensure clients are well‑positioned to attract customers, convert opportunities, and sustain long‑term sales growth.
Strategy & Management Consulting
Our Strategy and Management Consulting services help organizations define clear direction, strengthen internal operations, and execute sustainable growth plans aligned with big‑box retail expectations.
Strategy Consulting
We support leadership teams in developing practical, data‑driven strategies that position their businesses for long‑term success.
Our strategy consulting services include:
Business strategy development aligned with organizational goals and retail market demands
In‑depth market and competitive analysis to identify opportunities, risks, and positioning gaps
Growth and expansion strategy planning, including market entry and acquisition support
Strategic roadmap development to guide execution and decision‑making
Management Consulting
Our management consulting services focus on improving how organizations operate, manage performance, and adapt to change.
Our management consulting services include:
Organizational change management to support restructuring, growth, or transformation initiatives
Process improvement and operational efficiency optimization across departments
Performance management framework development, including KPIs and reporting structures
Leadership and team alignment to ensure accountability and measurable results
Together, these services help organizations operate more efficiently, respond effectively to change, and remain competitive in complex retail environments.
Operations & Supply Chain Consulting
Our Operations and Supply Chain Consulting services help organizations build efficient, scalable, and resilient operating models that meet the demands of big‑box retail environments.
We work closely with clients to optimize end‑to‑end operations, reduce costs, and improve execution across the supply chain.
Our operations and supply chain consulting services include:
Supply chain optimization to improve flow, visibility, and responsiveness
Logistics and distribution management to enhance delivery performance and reduce lead times
Quality control and process standardization to ensure consistency and compliance
Operational efficiency improvements across manufacturing, warehousing, and distribution
Cost and margin optimization to support profitability and sustainable growth
Risk identification and mitigation within supply chain and operational processes
By aligning operational strategy with retail expectations, we help clients strengthen execution, improve reliability, and support long‑term growth within complex retail ecosystems.
Representation Services
Our Representation Services position Surmount Retail Services as an extension of your internal team, providing hands‑on support across buyer engagement, relationship management, and business development within major U.S. retail environments.
We act on behalf of our clients to strengthen credibility, improve communication, and drive meaningful progress with retail buyers and strategic partners.
Our representation support includes:
Acting as a direct liaison between clients and retail buyers
Managing ongoing buyer communication and follow‑ups
Supporting business development and growth initiatives
Preparing for and participating in buyer meetings and presentations
Coordinating retail engagement strategies and timelines
Ensuring alignment between client objectives and retailer expectations
Through trusted representation and proactive engagement, we help clients build strong relationships, maintain momentum, and accelerate long‑term retail success.
Representation Service Areas
Our representation services are designed to support clients across every stage of retail engagement, ensuring strong relationships, clear communication, and consistent progress with buyers and partners.
Client Relationship Management
We act as a trusted extension of our clients’ teams, maintaining strong and professional relationships with retail partners.
Our support includes:
Serving as the primary point of contact with retail buyers and stakeholders
Managing ongoing client and buyer communication
Addressing inquiries, coordinating follow‑ups, and resolving issues efficiently
Ensuring clear alignment between client objectives and buyer expectations
Sales & Business Development
We help clients identify opportunities and convert them into sustainable retail growth.
Our support includes:
Identifying and pursuing new business and expansion opportunities
Preparing and delivering sales presentations and buyer meetings
Supporting negotiations, pricing discussions, and deal structuring
Assisting with closing activities and onboarding processes
Market Research & Analysis
We provide insights that help clients stay competitive and responsive to market dynamics.
Our support includes:
Assessing client needs and retail readiness
Conducting competitor and market analysis
Gathering and analyzing feedback from buyers and partners
Translating insights into actionable business recommendations
Training & Education
We equip clients with the knowledge and tools needed to succeed in retail environments.
Our support includes:
Client training on processes, expectations, and best practices
Product education and update sessions
Guidance on retail standards, compliance, and performance expectations
Events & Networking
We represent clients in key industry settings to strengthen visibility and relationships.
Our support includes:
Representation at trade shows and industry conferences
Coordinating and attending client meetings and site visits
Supporting networking initiatives that generate new opportunities
Brand Representation
We ensure clients are consistently represented with professionalism and credibility.
Our support includes:
Acting as a brand advocate in all buyer and partner interactions
Promoting client values, messaging, and positioning
Managing customer experience across all touchpoints to ensure positive engagement
Sample Management Made Simple
Need help managing your samples after Walmart’s line review?
Surmount Retail Services offers a convenient solution for vendors with product samples at the Walmart Layout Center in Bentonville, AR.
Once your merchant is finished with them, we’ll handle the rest — whether you need your samples picked up, returned, donated to a local non-profit, or properly disposed of.
Sometimes it’s best to get your items back — especially if they’re prototypes, contain confidential designs, or you simply want them returned to further refine and improve your products.
Save time, reduce hassle, and ensure your samples are handled responsibly.
Based in Bentonville, AR
Message us to schedule your next sample pickup or learn more about our services.
info@surmountretailservices.com
Sample pickup/delivery • Donation • Return • Disposal
Let’s Build Your Retail Success
Learn how our consulting and representation services can support your retail growth goals.